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What to do when someone dies

At home
Suddenly or in an accident
In a hospital or rest home
Overseas

What to do when someone dies at home

  1. First, contact the deceased person’s doctor. If the doctor has treated the deceased in the last month and can confirm the cause of death, a Medical Certificate of Death will be issued.
  2. Next, contact a Griefcare accredited funeral director who will provide all the advice and assistance you will need.

Suddenly, or in an accident

  1. If the death is sudden or accidental, the doctor will notify police. The deceased should not be moved or disturbed in any way without the authorisation of the coroner or their representative. The police will arrange for the deceased to be taken to a public mortuary.
  2. The coroner will investigate and ascertain the cause of death, which may involve a pathologist carrying out a detailed medical examination. This is known as a post mortem examination or autopsy. Having established the cause of death, the coroner may decide to hold an inquest into the circumstances relevant at the time of death. This is a formal hearing in a court of law.
  3. When a coroner is involved, it is still necessary to contact a funeral director to attend to the funeral arrangements.

In a hospital or nursing home

  1. A sister or nurse in charge will be able to assist with formalities, and arrange for the doctor to issue the Medical Certificate of Death.
  2. If the deceased wished to be cremated, notify the hospital or nursing home immediately, as additional documentation needs to be prepared. Advising them early will avoid possible delays.

Inter-island or overseas

  1. Notify a Griefcare accredited funeral director immediately, so they can make arrangements to transport the deceased home, and attend to any statutory or customs requirements.
  2. When a person dies in New Zealand and arrangements need to be made to send the deceased back to their homeland, a funeral director will liaise with the New Zealand Government departments and Consulate General of the deceased .s homeland and prepare the necessary documentation.

[Email info@griefcare.org.nz for more information about Griefcare.]